# FleekApps Refund policy Effective October 22, 2026 · Last updated October 22, 2026 This policy explains how billing, cancellations and refunds work for the Shopify apps of Fleek Apps LLC (“FleekApps”, “we”, “us”): FunctionFlow AI, SmartSort AI, ShipRule and Rack Scanner. It is part of our [terms of service](https://fleekapps.com/terms/). **In short:** every paid plan starts with a free trial, you can cancel at any time, and you won’t be charged again after you cancel. Charges for a billing period that has already started aren’t refunded, but we always fix billing mistakes. ## How billing works All app charges are billed through Shopify, in US dollars, and appear on your regular Shopify invoice. Subscriptions renew every 30 days, or every year on annual plans. We never see or store your card details, and you approve every subscription and plan change in Shopify before it starts. ## Free trials and free plans - Paid plans include a free trial. If you uninstall the app or cancel before the trial ends, you are not charged. - The free trial applies to your store’s first subscription to each app. If your store has had a plan before, the new plan starts without a trial. - Free plans, where offered, have no charge. ## Cancelling To cancel, switch to the free plan where there is one, or uninstall the app from your Shopify admin. Uninstalling an app cancels its subscription straight away and no further charges are made. Fees already charged for the current billing period, monthly or annual, are not refunded for the time left in that period, except as described below. ## Changing plans A new plan applies as soon as you approve it in Shopify. Shopify calculates any credit for the unused part of your previous plan according to its billing rules and shows it on your invoice. ## When we refund We will refund or credit a charge when: - you were charged after uninstalling the app or cancelling your plan; - you were charged twice for the same period, or charged an amount different from the plan you approved; - the app was unavailable for a significant part of a billing period because of a problem on our side; or - the law that applies to you requires a refund. We may also refund or credit in other cases at our discretion, for example when a plan was chosen by mistake and not used. A refund in one case doesn’t oblige us to refund in others. ## How to request a refund Email [hello@fleekapps.com](mailto:hello@fleekapps.com?subject=Refund%20request) within 30 days of the charge, with your store’s myshopify.com address, the app, the date and amount of the charge and what happened. You can also call [+1 350.205.5200](tel:+13502055200), Mon–Fri, 9 AM–5 PM ET. We aim to reply within two business days. ## How refunds are paid Approved refunds are issued through Shopify, as a refund or a credit on your Shopify bill, because Shopify processes every app charge. Shopify applies them according to its billing cycle, so they can take until your next Shopify invoice to appear. ## Shopify and third-party charges This policy covers charges for our apps only. Your Shopify subscription, Shopify fees and charges from other apps are governed by Shopify’s and those providers’ own policies. ## Custom development and consultancy Fees, deposits, cancellations and refunds for custom development, consultancy and other project work are set out in the proposal or agreement for that project. ## Changes We may update this policy. We’ll change the “Last updated” date, and changes apply to charges made after that date. ## Contact Fleek Apps LLC 16192 Coastal Highway Lewes, Delaware 19958 United States [hello@fleekapps.com](mailto:hello@fleekapps.com) [+1 350.205.5200](tel:+13502055200) (Mon–Fri, 9 AM–5 PM ET) --- Source: https://fleekapps.com/refund-policy/